We offer a 100 day product warranty on all our products purchased directly from Silver & Bloom.

Please note that 100 Day product warranty applies only to customers who have purchased items directly from Silver & Bloom and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.

Our fine jewelry is extremely delicate and is not impervious to normal wear, activities, or trauma.

Here are some examples of jewelry issues that will not be considered product manufacturing issues:

  • Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well as exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.
  • Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. Please take care of your jewelry properly in order to avoid losing or damaging your stones.

We are able to offer complimentary replacement for simulant stones (gemstones, pearls, and diamonds) that are less than 2 mm in length at their widest point. Placement of stones incase of fixture issues and not loss will also be repaired under warranty. Loss of larger stones and genuine gems are not covered under our warranty and any missing stones will have to be paid for by the customer even during the warranty period. 

If your item needs restoration of gold plating, polishing, cleaning or repair please submit a request using the link below, with images of the piece and receipt to initiate your repair process:

 hello@silverandbloom.com

 

Disclaimer

Slight irregularities and variations in craftsmanship or natural characteristics, visible or otherwise, are unique and individual to each item. Gemstones are listed as unique in color and not guaranteed to look exactly like the image. These characteristics are what make your piece unique, and should not be considered a defect.

Silver is genuine, Zircons are high grade, gems that are real will be mentioned as authentic otherwise gems or stimulants.

 

General Exclusions     

We do not provide warranties for product loss, or loss of ALL gemstones, pearls, or other types of stones or embellishments.